Terms of service

 

Last updated: December 5, 2024

This Privacy Policy describes how Sui Dhaaga (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from suidhaaga.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details including your name, address, phone number, and email.
  • Order information including billing/shipping address, payment confirmation, and contact details.
  • Account information including username, password, and security credentials.
  • Customer support messages and any information you submit.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include device info, browser type, IP address, and activity on the Site.

Information We Obtain from Third Parties

We may also collect personal information from third parties such as:

  • Vendors like Shopify and payment processors.
  • Analytics providers and advertising partners.
  • Other service providers operating on our behalf.

How We Use Your Personal Information

  • Providing Products and Services: To process orders, ship products, manage your account, and support returns/exchanges.
  • Marketing and Advertising: To send promotional communications and display targeted ads.
  • Security and Fraud Prevention: To detect and prevent fraudulent or illegal activity.
  • Communicating with You and Improving Services: To respond to inquiries and enhance customer service.

Cookies

We use cookies to operate and improve the Site. Learn more here: Shopify Cookies Policy.

How We Disclose Personal Information

We may disclose your information to:

  • Vendors performing services on our behalf (e.g., IT, shipping, customer service).
  • Business and marketing partners.
  • Affiliates within our corporate group.
  • Legal authorities if required by law.

Categories of Information Disclosed

Category Categories of Recipients
Identifiers and Contact Information Vendors, business partners, affiliates
Order and Commercial Data Vendors, payment processors
Usage and Network Data Analytics and marketing partners
Geolocation Data Service providers

Third Party Websites and Links

Our Site may contain links to third-party sites. We are not responsible for their privacy practices or content.

Children’s Data

The Services are not intended for children under 16. We do not knowingly collect personal information from minors.

Security and Retention of Your Information

We implement appropriate safeguards to protect your data, but no system is 100% secure. Retention depends on legal obligations and business needs.

Your Rights

Depending on your location, you may have rights to:

  • Access your data
  • Request deletion or correction
  • Withdraw consent or restrict processing
  • Request data portability
  • Manage communication preferences

To exercise your rights, contact us using the details below.

Complaints

If you’re unsatisfied with how we’ve handled your data, contact us. You may also file a complaint with your local data protection authority.

International Users

Your personal information may be transferred outside your country. We use legal safeguards such as Standard Contractual Clauses to protect your data.

Contact

If you have any questions or requests, please reach out to us at:

Email: care.suidhaaga@gmail.com
Phone: +91 9653949093
Address: Store Number 8, Chandi Ki Taksal, Pink City, Jaipur, Rajasthan, 331001
Office Timings: Mon - Sat (09 AM to 6 PM)