Return and Exchanges

Cancellation & Exchange Policy – Libas Jaipur

At Libas Jaipur, we strive to deliver well-crafted ethnic wear with accurate product descriptions, detailed sizing information, and strict quality checks before dispatch. However, if you are not fully satisfied with your purchase, we are happy to assist you with an exchange. Please note that we do not offer returns or refunds.

Exchange Policy

Exchanges are applicable only for domestic orders placed on our official website.

Exchange Eligibility

Items must be unused, unwashed, and unworn, with original tags and packaging intact.
Exchange requests must be raised within 3 days of delivery.
A ₹200 exchange processing fee per item will be applicable.
Colour variations due to screen or device display settings are not eligible for exchange.
Only one exchange per order is allowed.
Exchanges are permitted for items of equal or higher value only.
Exchanged items cannot be exchanged again.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery at: care.libasjaipur@gmail.com.

Kindly share a clear opening/unboxing video showing the issue to help us resolve the matter quickly.

Exchange Process

Raise your exchange request via our Exchange Portal.
A reverse pickup will be arranged, subject to service availability.
Pickup will be attempted twice. If unsuccessful, the customer will need to self-ship the product.
Once the product is received and passes our quality check, the replacement will be dispatched within 1-2 working days.

Self-Shipping (If Reverse Pickup Is Unavailable)

Please courier the product to the address below:

Libas Jaipur
Number 259 & 261, Chandi Ki Taksal,
Pink City, Jaipur, Rajasthan – 331001, India

Please ensure the package is securely packed and clearly mention your Order ID and registered mobile number on the parcel.

We recommend using India Post Speed Post for safe and reliable delivery.

Cancellation Policy

COD orders can be cancelled before dispatch.
Prepaid orders cannot be cancelled once placed.
To request a cancellation, please email us at care.libasjaipur@gmail.com.

Libas Jaipur reserves the right to cancel orders in cases of:

Fabric or product unavailability
Pricing or listing errors
Suspected fraudulent or high-risk transactions

Refund Policy

Libas Jaipur does not offer returns or refunds once an order has been delivered. Only size exchanges are permitted as per the policy outlined above.

Customer Support

Phone: +91 9653949093
Email: care.libasjaipur@gmail.com

Support Hours:
Monday to Saturday | 09:00 AM – 06:00 PM